Smart Call Queues Management

Keep your callers engaged and your team organized with smart call queue management.

Add a personal touch with custom greetings, messages, and music on hold, or give customers the option to request a call back instead of waiting on hold.

Flexible and easy to set up, it helps you deliver a smoother calling experience while reducing missed opportunities.

Call Queues
Customers that trust PBX.IM

Set up smart call queues that reduce wait times and match every caller to the right agent

PBX.IM makes handling incoming calls simple. Organize queues, cut down wait times, and give customers a smoother experience from the very first ring.

Automatic Call Distribution

Easily configure how calls are routed to match your business needs and team structure. PBX.IM lets you distribute calls by time routing, team availability, agent skills, or even through simple round-robin allocation.

PBX automatic distribution

Customized Queuing Time

Set time limits for how long customers stay on hold and ensure they’re always directed to the right agent. With flexible queuing rules, you can minimize frustration, shorten wait times, and keep conversations flowing smoothly.

customized queuing time

Personalized Experience on Hold

Create a better waiting experience for your callers. Use custom greetings in any language with text-to-speech, upload your own messages, or select music and sounds from our media library to keep customers engaged.

PBX.IM's on hold experience
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Ready to enhance your customers’ call queuing experience?

Frequently Asked Questions