Become the voice of your business: Customize your messages as you please

One of the things that make your business unique is the way you personalize it. Customers seek tailored experiences that resonate with them on a personal level. This is where the power of voice can make a significant impact, especially in customer service. As a Cloud-based, VoIP solution, PBX offers a feature that stands out in this arena: The ability to add your own messages for our Interactive Voice Response (IVR) system.

Why Personalized IBR Messages Matter

First impressions count, and, for some customers, an IVR system is the first point of contact with your business. A generic, robotic voice can feel disengaging. By adding tailored IVR messages, you infuse personality and warmth into this initial interaction. It’s an opportunity to not just inform but also connect the callers, setting the tone for a positive customer experience.

The Flexibility of Voice Management: Add Your Own Audio

As a Cloud-based VoIP solution, PBX takes flexibility and control to the next level. You can record, upload, and update IVR messages as often as needed, directly from the browser. 

Upload an existing audio message to PBX from a local source

Whether it’s announcing a special promotion, providing information about new services, or simply updating greetings for the holidays, the process is straightforward and user-friendly. Moreover, for the messages to be best quality, you can use our advanced text-to-speech solution.

Empower Your Brand with Your Own Voice

We at PBX know that recording your own IVR messages isn’t just about practicality: It’s primarily a branding tool. The voice to represent your business becomes synonymous with identity. This auditory branding can be as powerful as the visual logo or company colors, creating a cohesive and memorable experience.

PBX supports voice message uploads. Just open the voice recording screen, record the desired messages and add them to the system. Concerned about sound quality? PBX ensures that the recordings sound crisp, clear, and professional. Even without a professional recording setup, anyone can achieve excellent sound quality with as little as the microphone on their headphones. Amazing how software has evolved, right?

Record your own voice for the IVR system

Harnessing the Power of Text-to-Speech Technology

Not confident with how your voice sounds? Worried that you’ll be nowhere close to the pronunciation of a TV host? No problem: Introducing the advanced text-to-speech (TTS) technology. This feature complements the personal touch of custom recordings by providing a quick and efficient way to convert written text into natural-sounding speech. 

TTS is ideal if you want your messages to sound professional but still have a human touch, or if you need to update IVR messages frequently or on short notice. Whether it's for disseminating timely information, adjusting to seasonal changes, or providing up-to-the-minute service updates, text-to-speech ensures your IVR system is always modern and relevant. The TTS technology we use is designed to deliver clear, lifelike voices, providing your customers with a seamless and pleasant auditory experience. This blend of recorded messages and TTS technology offers a robust, flexible solution, catering to the diverse needs of modern businesses while maintaining a high level of customer engagement and satisfaction. To make sure your business sounds unique to customers, you can choose from more than 50 predefined voices to transform messages into intelligible, clear audio prompts. 

Use the intuitive PBX TTS tool to create quick audio messages

Check the audio file just converted from text and, if you are happy with it, just save it and use it in the answering system.

Stay Agile and Responsive

In a dynamic business environment, being able to quickly respond to changes is crucial. Our VoIP system allows you to swiftly adapt your IVR messages to current events, market changes, or specific customer feedback, keeping your communication relevant and timely.

Conclusion

The ability to record your own messages for IVR systems is more than just a feature; it's a step towards greater personalization and brand identity in your customer interactions. With PBX, you become the voice of your business, creating a more engaging, personable, and effective customer experience. You can embrace the power of voice and let the personality of your business shine through every call.