Call routing solution for enhanced call management
Customize incoming call routing according to your business needs and your team’s geographic location, capacity and availability.
Business Hours
Set specific hours during which the VoIP system routes calls to the main office line or designated teams.
Outside of these hours, calls can be routed to voicemail, an answering service, or other destinations.
Similar time conditions can be set for lunch breaks, peak periods, holidays as well and any custom-defined.
Geographical Time Zones
PBX supports adjusting time conditions and availability based on the caller's time zone. This is especially useful for businesses that operate in multiple regions - with offices and/or customers across geographies.
Robust call routing
Configure call flows depending on business hours, holidays, peak hours, time zone or custom time conditions.
Incoming calls can be directed to certain agents, physical phones or soft-phones, call queues, auto attendant flows, announcements, voicemail, ring groups or choose a pre-configured forwarding route.
PBX platform allows you to create a fallback route to complement the ideal scenario - that can contain multiple time group conditions.
