Smart Call Queues

A call queue management system is about more than just just minimizing the wait – it’s about creating value. A smooth queuing process automatically distributes calls, keeps customers engaged, and gets the best out of your agents.

As a cloud-based VOIP solution, PBX empowers you to easily set up your own call queue conditions, quickly onboard agents, and get actionable data – all without a telecom specialist on staff.

Call Queues
Customers that trust PBX

Create a call queue that works for everyone

Transform how your business interacts with customers by making the process more efficient, equitable, and professional. Manage and organize incoming calls to make a positive impact on customer satisfaction and your own business success.

Automatic call distribution

Configure the way calls are allocated to fit your business needs and agent capabilities. Use PBX’s advanced capabilities to distribute calls based on time routing, team availability, agent skill sets or simply use a round robin distribution.

PBX automatic distribution

Customized queuing time

Set time limits for customers to be on hold, have their questions answered, and be transferred to another available agent.

customized queuing time

Personalized experience on hold

Greet customers in any language with your own message and our text-to-speech options - simply use a pre-recorded message or a pre-uploaded sound from our media library.

PBX experience on hold
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See how PBX improves communication, enhances agent performance, and provides a better customer experience - all with a user-friendly platform.

Frequently asked questions