Call Monitoring & Recording Software
Monitor your team’s calls as they happen, review agent performance, train team members and ensure call quality at all times.
PBX‘s user-friendly and secure call monitoring software offers easy access to your call data through real-time dashboards, call recordings and call detail reports.
Compliance and quality assurance recording software
Analyze and manage call activities, ensure service quality and optimize operations.
Real-time Dashboard
Monitor live call stats whether you’re looking at queue performance, inbound or outbound calls - in simple and clean dashboards.
Our call monitoring service allows you to manage and monitor incoming call queues, agent productivity and call performance metrics - average wait time, talk time, SLA, abandoned calls and more - to take proactive measures for improvement.
Call recording
See exactly how customers interact with your business, by hearing it first hand. Record calls for quality assurance, training, improving customer service and legal compliance.
With PBX, you can record calls according to your account settings, store recordings securely, and retrieve them for review.
You can always purchase additional storage periods, to make sure you never lose any important customer engagement data.
Call Detail Report
Analyze call logs for essential performance metrics - call handling times, the number of calls taken, and call outcomes.
PBX enables you to easily create reports with all the relevant details of inbound and outbound calls at a glance.
Everything from date & time of the call, wait time, duration, flow through which it was received and the call recording.
Security & Privacy
PBX keeps your call monitoring data safe from data breaches and regulatory compliance issues.
We adhere to GDPR, HIPAA, PCI DSS and ISO27001 frameworks and utilize en-to-end encryption using TLS/SRTP encryption, keeping our VoIP system secure.
Through advanced access & identity management features - including 2FA - only users with authorization can access call data and statistics.
