Direct inbound callers to the most relevant teams and agents
Highly customizable call menu and routing options, allow you to tailor call routing, waiting times, and messaging to meet your specific needs.
Efficient call routing
View and modify call menu options to tailor the call routing logic, waiting times, and messaging to meet your specific needs and provide relevant options to callers.
Multi-level auto attendants provide sub-menus for various departments or services, supporting detailed routing requirements.
Direct extension dialing enables callers to enter a known extension number directly.
Voicemail integration
Automatically route calls to voicemail outside of business hours, if the line or the specific department is busy, or when a call is not answered after a certain number of rings.
Ensure important calls are not missed and callers can leave messages when your team members aren’t available
Customized greetings
Incorporate greetings and announcements into incoming calls to provide a professional image and provide important information to callers.
Create or upload announcements about business hours, locations, and services and even relay informational or promotional messages to callers while they’re on-hold.
The text-to-speech option is great for a fast, easy and low-cost way of creating greetings - and it even comes with multi-language support.
