From check-in to check-out:
craft seamless travel experiences
Give customers personalized and secure communication services when they plan trips, book hotels, and encounter flight delays.
Help them cut the waiting time and quickly connect to the right agent, thanks to our flexible auto attendant system.
Minimize complaints, maximize customer satisfaction
Does the summer rush stress you out? Non-stop calls, overwhelmed agents, and piled-up complaints?
Travel and hospitality companies using PBX solutions deliver consistent, high-quality service worldwide, even during peak seasons. Here’s how we make your life easier.
Connect anywhere, every time!
Your customers travel globally, and with PBX, you can too. Tailor PBX’s Call Queues to fast-track help for urgent issues like last-minute cancellations or delays. Include automated self-service for 24/7 support or quickly connect customers to the next available agent.
You can also use PBX for seamless and cost-effective collaboration across your global offices, ensuring that agents can easily connect and work together, regardless of their location.
Make travel peaks feel like a breeze
On the PBX platform, you can set up rules to handle high-call volumes by placing calls in a queue.
Callers will know their wait times and can choose to receive a callback instead of waiting on hold.
In addition, you can easily add more lines and services during busy seasons and reduce them during off seasons.
Become travelers’ go-to travel operator
Standing out from the crowd might get tricky, especially in the travel industry. With PBX, your marketing team can gather the feedback they need to make your brand top of mind.
With our Auto Attendant feature, you can integrate customer surveys and leverage on-hold announcements and messages for promotional campaigns.
Simplify your operations
Even without technical expertise, your team can easily manage PBX — from setting up call flows to adjusting call menus and monitoring analytics.
This ease of use ensures that your team can focus on creating exceptional travel experiences for customers, instead of struggling with complex software.
Secure-by-design
Our robust security infrastructure and data privacy compliance ensure that all call data remains protected. With data centers on every continent, we make sure your business thrives in any regulatory environment whatever the region.
PBX is GDPR, ISO 27001, and SOC2 compliant and is a member of the Cloud Security Alliance.
Ace your travel services with PBX! Use PBX to make sure your clients have a smooth and secure experience during flight delays, hotel over-bookings, and other unexpected travel advisories.
Features small businesses like
Auto attendant
Configure call menus, flows and messaging. Route calls to the appropriate recipients based on business hours and other conditions.
Call queues
Distribute calls based on time routing, team availability, agent skill sets. Customize queuing time and personalize the on-hold experience.
DID numbers
Reach 250+ markets and improve your pick-up rates by calling like a local anywhere in the world with toll-free numbers and more.
Business hours
Set business hours and time conditions. Adjust time conditions and availability based on holidays, peak periods and the caller's time zone.
Call monitoring
Analyze and manage call activities with real-time dashboard data, call detail reports and call recordings.
Security
Standard compliance. End-to-end encryption. Trusted Devices, IP restrictions, Country restrictions. User roles & permissions & 2FA.