Quality calls, every time.

Modern, easy to deploy, requires no installation or extensive on-prem infrastructure.

Encryption, Multi-factor authentication, Trusted Devices, IP restrictions, Country restrictions, user roles & permissions.

Audit agent performance, identify the best customer approach and replicate it to grow. Record phone conversations.

Manage all your phone numbers in one place with ease. Assign, configure, and optimize numbers based on your needs.

Have PBX.IM interact with callers, gather information, and route calls to the appropriate recipients.

Efficient call handling, better customer experience and agent productivity, fewer dropped calls, higher retention rates.

Prioritize calls based on agent skills, product knowledge, language proficiency and even working hours.

Virtual terminals offer cost savings, flexibility and scalability, enhancing call center operations.

Record your own messages or type the text and convert it into audios. Choose the music on hold of your choice.

Never miss an important text by automatically converting critical, real-time messages into emails.

Turn the call into a searchable AI-powered transcript. Find key moments instantly without replaying lengthy recordings.

Skip the dialing. Click any number to connect instantly and keep your team focused on the conversation.

Display live call KPIs, agent activity, and queue performance.

Monitor live calls silently without either party being aware. Ideal for quality checks, agent training, and performance evaluations.

Speak privately to the agent during a live call without the customer hearing. Ideal for real-time coaching and guiding agents through complex situations.

Join active conversations instantly to speak with both the agent and customer when intervention is needed.

Collaborate in real time, manage contacts, and keep every client conversation organized, all in one place.

Manage WhatsApp business calls, messages, and attachments in one shared team inbox.

Move existing numbers from a service provider to PBX.IM platform.

Design and manage call flows with PBX Studio a drag-and-drop visual builder.

Automate calls, save time, and connect faster with PBX.IM smart dialing system.

Get a local phone number with full VoIP features to help establish a local presence for your business.

Track call volume, queue status, and agent availability so managers can spot bottlenecks, coach faster, and improve service with no IT setup required.